Privacy Notice
Last updated: 9 September 2026
What we collect
Crestia may collect your name, contact details, property address or postcode, service requirements, preferred appointment details, enquiry photographs, quotation and booking information, payment status, customer feedback and communications with us.
Why we use it
We use this information to prepare quotations, confirm availability, schedule and deliver cleaning services, manage payments and receipts, respond to booking changes, maintain service quality, prevent abuse of our forms and understand which marketing channels generate genuine enquiries.
Property photographs
Optional enquiry photographs are stored privately and are used to assess cleaning requirements. They are not published as marketing content unless Crestia obtains separate permission.
Payments
Card payments are processed through Stripe. Crestia stores payment references and status information needed to reconcile bookings and issue receipts, rather than storing full card details.
Marketing attribution
When you arrive through a campaign or referral, we may record basic source information such as campaign parameters, referring website and landing page. Crestia does not use email-open tracking in quotation emails.
Retention and access
We retain business records for as long as reasonably required for service delivery, accounting, dispute handling and legal obligations. Access to operational records is restricted to authorised Crestia personnel.
Your rights
You can ask us to correct or provide information we hold about you, or raise a privacy concern, by emailing [email protected].
Contact
Crestia Cleaning Services Ltd · London, United Kingdom · +44 7832 673913 · [email protected]